Privacy Policy for The Blis Spa

At The Bliss Spa, we are dedicated to protecting your privacy online. This Privacy Policy explains how we collect, use, and share information through our website www.thebliss.life and our applications operated by The Bliss Spa.

Information We Collect

During Registration: Name, address, phone number, email address, gender, date of birth, service or package preferences.

Account & Transaction Information: Payment details, billing and delivery address, card or UPI information, transaction and order tracking information.

User Activity: Service preferences, booking history, delivery details, feedback, complaints, or disputes.

Browsing Information: IP address, operating system, browser type, pages visited, session duration.

Mobile App Data: Device ID, device operating system, app version, push notification data.

Interaction Data: Clicks, scrolls, pages viewed, and other interaction metrics to improve user experience.

Memberships & Franchisee Information

If you purchase a spa membership or franchise, additional information may be collected such as business details, payment agreements, and franchise operations data.

Multi-Vendor & Partner Information Sharing

To provide seamless service, we may share certain user information with our trusted therapists, wellness partners, and franchise owners for booking, order fulfillment, and delivery. Each partner must protect your information and comply with this Privacy Policy and all applicable laws.

Information Retention

Personal Information: Retained as long as your account is active or as needed for our business purposes.

Usage Data: Retained for 7–21 days for analytical and operational purposes.

Data no longer required will be securely deleted or anonymized.

Information Shared with Service Providers

To fulfill bookings and memberships, we may share your name, contact details, address, and order information with our team members, franchise partners, or wellness providers.

Vendor & Partner Responsibilities

Vendors and franchisees must safeguard your data and use it only for fulfilling your services.

They may contact you directly for booking confirmations or updates — not for unsolicited marketing.

Please review any relevant partner privacy practices if needed.

How We Use Your Information

To verify your identity and manage your account.

To enable communication, transactions, and bookings.

To analyze usage and improve our spa services.

To send offers, updates, newsletters, or push notifications (if you opt in).

To handle misuse, prevent fraud, or respond to violations.

To comply with legal obligations and manage requests from authorities.

To enable order tracking and customer support.

Sharing Your Information

With trusted service providers, wellness partners, or franchisees.

With legal, financial, or regulatory bodies when required by law.

During a merger, acquisition, or business partnership.

With our affiliates or third-party tools that support our operations.

Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance your user experience and collect analytics. You can manage cookie settings through your browser.

Security of Your Information

We implement reasonable and robust security practices to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Service Announcements & Opt-Outs

If you choose to opt out of marketing or service updates, we will not send you promotional emails or push notifications. You can anage your communication preferences at any time.

Children’s Privacy

We do not knowingly collect personal information from children under 18. Parents and guardians are advised to supervise their children’s use of our website and app.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page. Continued use of our website or app means you accept the updated terms.